Frequently Asked Questions
We have compiled a list of our most frequently asked questions. If you can’t find the answer you are looking for, feel free to contact us either by phone or email.
Who can come to the NHCC?
Providers will see any child ages birth-18; however, 19 through 21-year-olds MUST be attending school and are seen on a case-base basis.
How do I make an appointment for my child?
Call 256-723-4673 any time between 8:00 a.m. and 4:00 p.m. Monday through Thursday and 8:00 a.m. and noon on Fridays for an appointment. New patients need to come by the clinic to pick up a registration packet or they can print a packet from the website. Once the packet is complete, bring it to the office and it will be reviewed for acceptance by the medical team. Medical records from previous physicians must be received before scheduling a first appointment.
What is a “school-based” health clinic?
NHCC is located on the school property; therefore, we can see children at the New Hope Schools while they are at school. Parents or guardians must sign a Medical Consent form giving providers permission to see the child without them being present.
What about medical insurance?
You do not have to have insurance to come to the clinic. We will help you apply for Medicaid or AllKids (Blue Cross/Blue Shield) if the child does not have insurance. We accept Medicaid, Blue Cross/Blue Shield, and TriCare insurance plans.
Co-Pays are due at the time of service. The amount of your child’s co-pay is determined by your insurance provider.
When is the clinic open?
NHCC is open Monday through Thursday 8:00 a.m. – 4:00 p.m. and Fridays 8:00 a.m. – Noon. We stay open during summer and school holidays; however, we may reduce our hours. The clinic is closed on major holidays. Providers are on-call when the clinic is closed. After hours you can leave a message with the answering service and a provider will call you back. The Madison County Health Department is here each Friday administering the WIC Program (Women, Infants and Children Nutrition Program).
What services do you provide?
We provide medical care for any type of need. If we do not have the services needed on site we will refer you to a specialist. We also offer mental health counseling. Learn more about our services.
Do you do sports and camp physicals?
Yes, we provide sports and camp physicals for our patients. You need to make an appointment and there is a cost of $10. We only accept cash or checks for sports physical payments.
